IMPORTANT

PLEASE READ BEFORE COMPLETING YOUR ORDER

MAKE SURE KITCHEN SINKS HAVE THE CORRECT NUMBER OF HOLES FOR THE FAUCET AND ANY ACCESSORIES YOU ARE INSTALLING.  THERE ARE A NUMBER OF OTHER THINGS TO CONSIDER WHEN SELECTING A SINK.  CLICK HERE FOR MORE INFORMATION.

CHECK BATHROOM SINKS FOR THE CORRECT HOLE SPACING FOR THE FAUCET YOU ARE INSTALLING.  THERE ARE A NUMBER OF OTHER THINGS TO CONSIDER WHEN SELECTING A SINK.  CLICK HERE FOR MORE INFORMATION.

THE FAUCETS NEED MATCH THE HOLE DRILLINGS IN YOUR KITCHEN OR BATHROOM SINK/ LAVATORY.  THERE ARE A NUMBER OF OTHER THINGS TO CONSIDER.  CLICK HERE FOR MORE INFORMATION.

CHECK TOILETS FOR CORRECT ROUGH-IN SIZE.  THERE ARE A NUMBER OF OTHER THINGS TO CONSIDER.   CLICK HERE FOR MORE INFORMATION.

CHECK BIDETS FOR CORRECT NUMBER OF HOLES, AND THE TYPE OF FAUCET REQUIRED.   THERE ARE A NUMBER OF OTHER THINGS TO CONSIDER.  CLICK HERE FOR MORE INFORMATION.

BATHTUBS GENERALLY COME RIGHT AND LEFT HAND DRAIN.  ALSO CHECK THE PUMP LOCATION.  THERE ARE A NUMBER OF OTHER THINGS TO CONSIDER.  CLICK HERE FOR MORE INFORMATION.

SHIPPING POLICY

Procedure for receiving shipments:

Orders not shipped UPS go out common carrier.  These deliveries normally arrive safely, but there is always the possibility of freight damage.  It is your responsibility to ensure the product has not been damaged during shipping. Please follow these procedures when receiving your order. 

Freight truck (common carrier)

q       The freight company will call to schedule for delivery.  Someone needs to be there to help get the product off of the truck and sign for it.  If the receiver tells the carrier there is no signature required and the freight is left at the destination we have no recourse for freight claims.

q       Do not sign for anything until you have opened the boxes and inspected all products for freight damage.  If the truck driver is unwilling to wait for the inspection, please write on the paper work that you were unable to inspect the merchandise, and will inspect the shipment within 24 hours.  The freight company is still responsible for any damage.

q       If any of the products or boxes are damaged or missing, make a note on the bill of lading and keep a copy of the paper work.  Refuse any damaged merchandise if the driver will let you.

q       Call us at (800) 856.6641 and inform us of the refused product or problems with freight company.  Please have your invoice number or the person’s name the order was placed under available when calling.

UPS Deliveries

q       Make sure to open and inspect ALL boxes upon arrival for any damaged or missing items.

q       If shipment is damaged, please refuse shipment and make note of it with the driver.

q       If you are not present when the delivery is made, please inspect the product and report any problems within 24 hours to us at 800-856-6641.

RETURN POLICY

All stock order returns need prior approval and are subject to a 25% restocking fee.

If your order has already shipped, this constitutes a return and it is subject to the terms above.  

SPECIAL OR CUSTOM ORDERS

Most special orders may be returned subject to manfacturers policies and restocking fees.   Custom orders cannot be returned.

CANCELLATION POLICY

Stock orders cannot be cancelled once shipped. 

Special or Custom orders may not be able to be stopped or cancelled once the order is placed.  This will be handled on a case by case basis.