SHIPPING POLICIES

 

We have FREE delivery the 48 contiguous states.

 Orders not shipped UPS go out common carrier. These deliveries normally arrive safely, but there is always the possibility of freight damage. It is your responsibility to ensure the product has not been damaged during shipping. You take possession of all products once it leaves our warehouse. Please follow these procedures when receiving your order.

 

PROCEDURE FOR RECEIVING SHIPMENTS:

Freight Truck (common carrier)

• Please make sure to have someone there to help you to inspect and unload the product from the truck. This is curbside delivery.

• Give everyone at the place of delivery these instructions. If they sign for the shipment you are still responsible.

• Do not sign for anything until you have opened the boxes and inspected all products for freight damage. If the truck driver is unwilling to wait for the inspection, please write on the paper work that you were unable to inspect the merchandise, and will inspect the shipment within 24 hours. The freight company is still responsible for any damage.

• If any of the products or boxes are damaged or missing, make a note on the bill of lading and keep a copy of the paper work. Refuse any damaged merchandise if the driver will let you.

• Call Us at 800-856-6641 and inform us of the refused product or problems with freight company ASAP. Please have your invoice number or the person’s name the order was placed under available when calling.

 

UPS Deliveries

• Make sure to open and inspect ALL boxes upon arrival for any damaged or missing items.

• If shipment is damaged, please refuse shipment and make note of it with the driver.

• If you are not present when the delivery is made, please inspect the product and report any problems within 24 hours to us at 800-856-6641.

 

AFTER DELIVERY

 

Please check in the order completely and make sure the model numbers of the product you received match what is on the order confirmation we sent you via email or the invoice by mail. Also check the quantities and finishes/colors to make sure you received everything you ordered correctly.

THANK YOU FOR YOUR COOPERATION!! BY FOLLOWING THESE PROCEDURES YOU HAVE INSURED THAT THE ORDER YOU RECEIVE MEETS YOUR EXPECTATIONS.

  

 

 

 

 

 

 

 

 

 

 

 

 

 

We accept Visa, Master Card, Discover and American Express. We also accept bank issued checks (cashier’s check, money order, etc.). You may also have your bank wire the money. Please call 800-856-6641 if you would like to pay by a method other than credit card. 

 

 

SALES TAX  

 

 

We don’t charge sales tax unless the product is shipped to Minnesota.  Also the following manufacturers are taxed in these states.  Acryline and Oceana Glass, are taxed in CA, CT, DC, FL, MD, MA, MI, NE, and WI.   Hastings and Vola are taxed in CA, FL, IL, NJ, and NY.  If there are questions please contact us at 800-856-6641.

 

 

 

 

 

 

 

All returns need approval prior to returning and must be done within 30 days. Stock returns are subject to a restocking fee of 25% or more plus return freight charges.

No returns or exchanges on Special or Custom orders. If your order has already shipped this is a return and it is subject to a restocking fee of 25% or more plus return freight charges. Original freight will not be reimbursed

 

STOCK ORDERS  

 

If the product is defective or shipped wrong, please call us at 800-856-6641 so we can take care of the problem.

 

If you are returning an item for any other reason the product must be returned within 30 days. Approval is required prior to returning. Please use the return form to obtain approval and we will contact you with instructions. A restocking fee of 25% or more plus return freight will apply. Original freight will not be reimbursed. The product needs to be in the original packaging it was shipped in and in 100% saleable condition.

If the product goes back without a prior authorization number, or has been installed, damaged, or not in 100% saleable condition and in original packaging the return be declined. Credit will not be issued and the product will not be returned.

 

SPECIAL / CUSTOM ORDERS  

 

There will be absolutely no returns or exchanges on Special or Custom orders.

 

 

DISCONTINUED PRODUCT

There will be absolutely no returns or exchanges on Discontinued products.

 

 

CANCELLATION POLICY

STOCK ORDERS

Stock orders cannot be stopped or cancelled once order is placed and shipped.

Most stock orders are shipped and picked the same day they are received. A restocking fee of 25% or more plus return freight charges will apply on an order that has already shipped. Original freight will not be reimbursed.

 

SPECIAL OR CUSTOM ORDERS

Special or Custom order may not be stopped, cancelled, changed, or exchanged after the order has been placed.

 

DISCONTINUED PRODUCT

All Discontinued orders can not be stopped or cancelled once order is placed.

PRODUCT WARRANTY

All products are covered by the manufacturer’s warranty, which covers the original purchaser, installed in a residential application. Each manufacture’s warranty policy may differ. 

DISCLAIMERS

We do our very best to ensure the information is accurate on our website. However, do to the possibility of human error The Plumbing Express cannot be held responsible for incorrect content, specifications, photos, or honor incorrect pricing. In the event an error is discovered we will inform you before the order is placed. At that point you will have the opportunity to decide if you would like to proceed with the order or cancel it.

We cannot be held responsible for the product meeting your state and/or city code requirements.

PRICING

Due to manufacturer price increases throughout the year, prices are subject to change without notice.

PRICE MATCHING

The Plumbing Express appreciates your business. We work hard to make sure our prices are very competitive so you get the best value for your dollar. In addition we have an outstanding customer service team. If you believe you have found a lower price before placing your order, please contact us with the quote and we will do our best to honor it.

CUSTOMER SERVICE

For customer service call 800-856-6641 or email sales@plumbingexpress.com.

 

Privacy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.  We will not sell your personally identifiable information to anyone.  Privacy is our goal, if you have any questions or suggestions please email us, thank you.

Security

Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.