An unusual call from a man who asked me to refer to him as “King David of Zion” came to us from Atlanta Gas Light.
Me: “Thank you for calling Plumbing Express Atlanta, how may we help you?”
Man: “Hello, I need a gas water heater.”
Me: “We can help you with that. May I ask whom I have the pleasure of speaking with today?”
Man: “My name is Bill but there are many who call me King David of Zion.”
Me: “Ok, Sir. Where about are you located?”
King David: “Athens”
Me: “Well Sir, we are primarily an Atlanta Plumber. We cover the Metro Atlanta Region. Athens is just outside of our service coverage area. The exception to that is for polybutylene pipe replacement jobs. We go all over the state of Georgia for those.”
King David: “That’s Fair.”
Me: “I was hoping you’d say that, Sir.”
Our motto at Plumbing Express is: “We treat our customers like a king even if they are just some crackpot telling everybody they are an actual king.”
We’re finally we are switching – the people have spoken!
Who wouldn’t want something that’s cheaper, easier to use, and actually works better than something else? If it goes in the home and looks cheap the answer is lots of people. We have been using an Accor push fitting for years. The plumbers love them because you just push them down onto your water supply stub-out and fasten the supply line to your fixture.
I used to work at a company that installed lots of water service lines. Whenever it would rain severely across the Metro Atlanta Region I knew that there was a strong possibility of upset customers calling in. These people would tell me that our company installed a water service line and that it wasn’t sealed properly or they would claim that the waterline had started to leak not realizing the true cause of the issue. After people figured out that the pipe penetration was to blame they would often become angry. They would be like: “Why would your plumber charge me all this money and do a shoddy job sealing the pipe penetration?” Sometimes they would tell me that the water had ruined their carpet. I remember one person telling me that the water had destroyed his collection of Playboy magazines. He said it was a priceless collection.